You must request a return within 5 days of receiving your order.
Process for returning an item :
1. Make sure it meets the criteria for a valid return
2. Send us a message at [email protected] indicating the intent to return the item. Please include the following in the email :
- Photo/video of the item depending on the item
- Tags and labels attached
We will respond you on a business days within 48 hours and assist you in processing the return of the purchased item.
If your return request is accepted, you should return back the item(s) within 7 days.
- Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
- Buyer is responsible for return shipping cost
- Original shipping charges will not be refunded
As soon as we receive the item as-shipped condition, we will refund you the purchase price and inform you via email.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
|Objective reasons||Damaged||The product is damaged in delivery|
|Defective||The product does not function as described in its manufacturer specification|
|Incorrect/wrong item||Not the product the customer ordered (e.g. wrong size or wrong color)|
|Missing items/parts||Missing items/parts as indicated in the packaging|
|Does not fit*||A customer receives the size that was ordered but it does not fit*|
|Website error||The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)|